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The purpose of this paper is to demonstrate the importance of institutional innovation in managing the future. Peter Drucker has encouraged managers to develop institutional innovations in order to reach organizational objectives. These institutional innovations revolve round the value created by the organization for its customers over time. Considering Drucker's insight from the perspective of institutional theory, this paper aims to describe how innovations in transaction institutions may lead to strategic transactions and provide a fundamental transformation in the way transactions are conducted in the market.

Using a case study of the development of the American clock industry, it is shown that institutional innovations may provide a leadership position for an organization. By trading direct exchange for an innovative transaction model, management innovation occurred within and well beyond the confines of the American clock market.

The historical case empirically illustrates and extends Drucker's notion of customer‐centric management and the advantage of innovation. Strategically, management must understand how institutional innovations can be used to create a leadership position in the future. This occurs when management uses innovations in transaction rules, termed transaction “institutions”, to create a contrast between the values exchanged between the customer and the organization and the values exchanged between the customer and competing organizations.

Peter Drucker's work is quite broad and, perhaps to his credit, he was never a traditional academic. As a result, evaluating his work is more difficult than evaluating research in one specific theoretical domain. However, it is clear that institutional thinking influenced Drucker. Analytically, this places him at odds with traditional economic and strategic analysis. Accordingly, this research is also somewhat at odds with traditional economic and strategic analysis.

The implications for management are clear. The entrepreneurial role of each type of organisation in solving problems is critical. Only through entrepreneurship can long‐term solutions to problems be developed. This requires a deep understanding of the costs involved, even on a small scale. When the details of costs are understood, entrepreneurial innovations can be developed in response.

This is the first paper that utilizes an institutional framework for strategy analysis based on Peter Drucker's work. This helps managers manage the future by understanding how to systematically take and share risk.

A major source of failure for new ventures is the entrepreneurs℉ misunderstanding of the product-market fit. Recently, researchers have suggested that to get a better understanding of the product-market fit, entrepreneurs should “get out of the building” and interview many customers. This approach, while advantageous, is not without drawbacks. This article presents a conceptual model that incorporates the characteristics of “getting out of the building” to conduct customer interviews, and the biases that can arise to influence the entrepreneurs℉ misjudgment of the product-market fit. We provide recommendations to overcome these biases.

The purpose of this paper is to consider the development and application of marketing theory and practice over time and its current status. The terms “brickbats” and “bouquets” are used as metaphors to extend praise or criticism for marketing. In doing so, the authors draw upon the views of leading theorists over time and apply these in the current environmental context.

The approach adopted is discursive, critical and conceptual.

Following literature review, and drawing upon current examples, marketing as a discipline is subject to both kudos and criticisms. Nonetheless, it is concluded optimistically in that marketing can be an even greater source for societal good. That “goodness” is partly based upon the added impetus of social media adoption and use by consumers, the need for growth and accelerative innovation in the digital age coupled with the democratisation of consumption. Nonetheless, the authors offer the caveat that free competitive markets lead to market failures, and the need for market regulation by governments is becoming more evident.

The implications of the paper are profound. Academics should be concerned in and involved with marketing theory. Questions need to be raised concerning non-robust definitions of marketing and its application. The authors wait for a consumer-led approach to marketing to add depth to the marketing theory.

Marketers need to be made more accountable for their actions. Consumers need to become part of the marketing process. Marketing claims need to be verified by delivered benefits. Companies need to take steps to ensure that the marketing process does not end at purchase. Satisfaction needs to be made manifest. Likewise, dissatisfactions need to be managed well as part of the marketing process.

Too much marketing currently is relatively unregulated in the sense that there are so few opportunities to evade its myriad reach and – despite social media – little chance of changing marketing practice for the good of societies. Many criticisms of marketing practice are not being addressed in the literature.

Marketing is a vibrant force in all nations and markets. It is deeply rooted in business practice. It is contemporaneous and relevant. It is global and national. But, it is not entirely all good news. There are caveats and criticisms as well as kudos and praise. While both are addressed here, the topic needs to be considered for marketing and its accompanying theory and practice to change.

The impact of the COVID-19 pandemic on crime has been highly variable. One possible source of variation runs indirectly through the impact that the pandemic had on groups tasked with preventing and responding to crime. Here, this paper aims to examine the impact of the pandemic on the activities undertaken by front-line workers in the City of Los Angeles Mayor’s Office of Gang Reduction and Youth Development (GRYD).

The authors use both autoregressive integrated moving average modeling and a regression-based event study design to identify changes in GRYD Community Intervention Worker proactive peacemaking and violence interruption activities induced by the onset of the City of Los Angeles “safter-at-home” lockdown.

Analyses show that the proactive peacemaking and violence interruption activities either remained stable or increased with the onset of the lockdown.

While the City of Los Angeles exempted GRYD’s Community Intervention Workers from lockdown restrictions, there was no guarantee that proactive peacemaking and violence interruption activities would continue unchanged. The authors conclude that these vital functions were indeed resilient in the face of major disruptions to daily life presented by the pandemic. However, the causal connection between stability in Community Intervention Worker activities and gang-related crime remains to be evaluated.

This chapter explores the theoretical foundations of Hazeen, a Muslim blackened death metal band formed in 2015 by the authors - Safdar Ahmed on guitar and vocals, and Can Yalcinkaya on the drums and darbuka. It provides insights into the musical and performative practices of our band that are informed by traditions of black and death metal, but which also re-interpret them through an engagement with anti-fascist, anti-Islamophobic politics as well as Sufi/batini elements. Hazeen responds to a rising tide of Islamophobia in Australia, using our lyrics and performances to attack racist stereotyping and the dehumanisation of Muslims. In our performances, we dress in black, Islamic attire and apply ‘corpse paint’ to become the much feared ‘other’ of the post-9/11 world - the monstrous, rabid, zombie-like Muslim that has haunted the right wing/conservative imagination in the West. Our lyrics address such issues as the inhumane treatment of refugees and asylum seekers in Australia, halal food conspiracies, orientalism and the so-called ‘clash of civilisations’. This chapter presents a critical exegesis of Hazeen’s output in the form of live gigs, art performances and studio recordings. It seeks to identify Hazeen’s place within the broader Australian metal scene, posing questions of authenticity and how metal enables us to question hegemonic notions of identity. Hazeen’s use of art spaces as venues of performance and involvement in the indie/zine community highlights an unconventional position within the local metal scene.

This paper aims to examine, from a global macro perspective, the relationships between commercial sex, regulatory system and shadow economies.

The paper draws on eight years of research in the sex industries and literature from other sources that explore the nuances of the economic and social organisation of the sex markets in different countries.

First, a four point continuum is presented, based on the following types of economies: legal formal; legal informal; illegal informal and illegal criminal. Second, challenging principles that the sex industry is only “demand” driven, this paper looks at the nature of the sex industry, examining the dynamics of supply in the context of a prolific global shadow sex economy. Third, the concept of “supply” is broadened out to refer not only to women involved in selling direct and indirect sexual services but the legitimate and illegitimate service industries that are ancillary to the sex industry: namely: advertising, marketing, leisure industries, security, policing and welfare.

Contributing to the cultural analysis of the sex industry and drawing on original ethnographic observations, this paper stresses the relevance of the “supply” side of the sex industry, including ancillary industries that support the sex markets in the shadow economies.

Knowledge management professionals have a unique opportunity to help organizations shift from the mechanistic linear thinking of the industrial age to a more dynamic view of the world being ushered in by discoveries in the new sciences and human behavior fields. Intellectual capital and balanced scorecard approaches are still rooted in industrial age business models. An expanded perspective goes beyond human capital, structural capital and customer capital, to consider social capital and environmental capital. In this more dynamic view the value chain model of the enterprise is superseded by the idea of a value network operating on the principle of fair exchange of not just goods, services and revenue, but also knowledge and intangible benefits.

This paper presents findings from an investigation of intellectual capital measurement, reporting and management in the South African mining industry. The research methodology employs a combination of content analysis of annual reports for the 20 largest listed companies in South Africa, combined with interviews with senior individuals in mining companies. Data is analysed in accordance with a selected intellectual capital framework consisting of 24 indicators across the three categories of internal, external and human capital. Results show that mining companies tend to report on fewer intellectual capital attributes than other companies and tend to focus more on external attributes such as business collaborations and favourable contracts. Results show that mining companies rate intellectual capital highly, but appear to be lacking in the measurement and reporting of intellectual capital. From these findings it is concluded that mining companies value intellectual capital but lack the appropriate systems and structures to manage intellectual capital meaningfully.